Terms and conditions of sale

By accessing the Site and accepting these general General Terms and Conditions of Sale, the User declares that he/she is a person of legal age, in possession of the capacity to act and to be well aware of the warnings and precautions of use for the use of the products marketed by the Supplier through this Site.

These General Terms and Conditions of Sale govern the sale of products through the Website www.consigli1962.it by Teamecommerce s.r.l., Via Roma n.50/R, 24060 Credaro (BG) tel. 035 4491296 | C.F. – P.IVA 03948390160 – registered in the Register of Companies of Bergamo under no. 03948390160 REA 422426 | Share capital € 10.000 int. vers. | email: info@teamecommerce.com, a company appointed by Teamecommerce s.r.l. (tax code and p.i.: 03948390160 ) in Via Roma n.50/R, 24060 Credaro (BG) Italy, owner of the Consigli 1962 brand, to carry out all the operations necessary for the online sale of products through this site.

Teamecommerce s.r.l. is therefore considered the seller (hereinafter “the Seller”) within the framework of these general terms and conditions of sale.

The Buyer declares to accept the general terms and conditions of sale in force on the date of sending the purchase order. Teamecommerce s.r.l. reserves the right to modify the terms and conditions of sale published on this site at any time, without prior notice to users. These changes will only apply to orders after the date of publication of the changes.

Teamecommerce s.r.l. (c.f. e p.i.: 03948390160 ) in Via Roma n.50/R, 24060 Credaro (BG) Italy, is the owner of this website and of the trademark “Consigli 1962”, as well as of the intellectual property rights present on the site, as better specified below.

The purchase of products through the site is allowed both to the Buyer who is a Consumer pursuant to art. 3 paragraph 1 lett. A of the Consumer Code, and to those who do not have this status. In order to place orders on this site, the Buyer must be at least 18 years of age.

Any communication relating to the products, including complaints, reports, requests for information, etc., must be sent to the info@teamecommerce.com email address or, alternatively, by ordinary or registered mail to the following address:

Teamecommerce s.r.l.
Via Fratelli Pagani n. 10
24060 Castelli Calepio (BG)

For information on orders and products, you can contact Customer Service at the following telephone number: 035 4491296.

Product features Consigli 1962

Human manual skills are involved in the manufacture of most of Consigli 1962 products.

It is important to emphasize that our pieces are not identical to each other but the small differences are natural, congenital and represent the uniqueness of each item.

The purchase of a handcrafted product must be a conscious purchase. It is a matter of choosing items made mostly by hand, of opting for non-industrial and non-mass-produced, of buying a product that is unique.

It is precisely the uniqueness, originality and attention to detail that make the handcrafted product different from each other.

The images published on the website reproduce as faithfully as possible the products portrayed therein. These images, however, should be considered purely indicative, as there may be differences arising from the technical characteristics of the screens through which the products are displayed.

The products are sold with the characteristics published on the website and at the price indicated therein. The Seller reserves the right to change the price of the product at any time, which will only be applied to subsequent orders.

How to buy

In order to make the purchase, the User may, at his/her discretion, choose to register on the Site – by filling in the appropriate registration form, logging in by entering the username and password indicated at the time of registration, or by accessing as a “Guest”, by filling in all the fields indicated therein with his/her identification data, e-mail address, telephone number and delivery address of the Products.

The products on the site can be purchased by placing them in a virtual shopping cart.

In order to complete the order, the Buyer must complete the order on the website by following the instructions that will appear progressively on the screens of the purchase procedure. Before placing the order, the Buyer will be able to view the shopping cart and possibly modify the quantity of products included in it, displaying the total price deriving from the sum of the products and, at the same time, an initial estimate of shipping costs and delivery times. On this first screen you will also be able to enter coupon codes to apply additional discounts to your cart.
A screen will then open where it will be possible for the Buyer to enter their data for the conclusion of the order (e.g. personal data, billing and shipping data, email address and telephone number), as well as view the final shipping costs based on the address entered and choose the desired means of payment.
In order to transmit the order, the Buyer must necessarily indicate by means of flags that he or she declares that he or she has read the privacy policy and authorizes the processing of personal data to proceed with the purchase, that he or she has read and accepts the “General Terms and Conditions of Sale” and that he or she has read and accept what is written on the “Craftsmanship” page. The Buyer is therefore invited to read these policies carefully before accepting them.

Once the order has been placed, the order confirmation will be sent to the Buyer at the e-mail address indicated at the time of purchase, containing a summary of the products, shipping and payment details.

Upon receipt of the order confirmation email, the contract will be considered finalized.

The details of the order, in the case of registered users, can also be viewed through the appropriate personal section of the website called “my orders”.

The products ordered and the data related to the order can be modified by means of a specific request to the info@teamecommerce.com email address, provided that this request is sent before the shipment of the package.

The order received, once executed and after 14 days from delivery for the exercise of the right of withdrawal by the Consumer, will be stored in the Seller’s computer systems according to the terms of the law.

In the event that discounted products are present on the site, the full price prior to the application of the discount, the discount percentage and the final discounted price will be indicated on the product sheet.

The conclusion of the order is available in English. You can select a language other than English by using the appropriate icon at the top right of the main screen.

The Seller reserves the right to refuse or cancel orders from Buyers with whom there is already a legal dispute or who have already violated these General Terms and Conditions of Sale in relation to previous orders.

The Seller has taken all technical measures in order to constantly update the online catalog of products on the basis of stock availability, however, possible technical errors that may cause incorrect information regarding the availability of products cannot be excluded. In the event of unavailability of the product at the time of the order, the Seller undertakes to immediately notify the Buyer and will refund the sums already paid by the latter at the time of order confirmation by the same means of payment used for the purchase.

Payments

Payments on this website can be made through the following payment methods:

• PayPal
• Credit / Debit / Prepaid / PostePay Card
• Bank transfer

If the Buyer decides to pay by bank transfer, an order confirmation email will be sent containing the Iban details for payment and the order ID code to be included in the reason for payment. The Buyer must arrange the bank transfer within 10 days following the transmission of the order, after which the order will be cancelled. The order will be shipped once the amount has been credited to the Seller’s bank account.

If the Buyer decides to pay by credit/debit/prepaid card, please note that the payment will be entirely handled externally by Stripe (Stripe | Online payment processing platform).

Cash on delivery payment is expressly excluded.

Payments via PayPal will be governed by the conditions of contract agreed between the Buyer and these institutions.
The Seller will proceed with the shipment of the products after receiving confirmation of the successful payment made by the Buyer. In the event of a negative payment, the Seller will send the Buyer an email inviting them to pay the amount due within 10 days of receipt of the email, including by means of payment other than the one chosen at the time of ordering, informing the Buyer that, in the event of non-payment within the indicated deadline, the contract will be deemed terminated in accordance with the law and the order will be cancelled.

In case of late payment, delivery times may be subject to change.

The Seller assumes no responsibility for any fraudulent and illicit use that may be made by third parties of credit cards, whose data will not be kept at the end of payment, cheques and other means of payment, for the payment of the products purchased, if it demonstrates that it has taken all possible precautions based on the best science and experience of the moment and on the basis of the ordinary diligence required.

Taxes & Fees

The prices indicated on the website are inclusive of VAT and indirect taxes, while they do not include shipping costs, which are calculated before the order is confirmed.

For orders to be delivered outside the national borders, the Buyer is responsible for the payment of all duties, taxes, fees, extra costs and customs charges, required for any reason, that may be required by law in the territory of destination. Therefore, the Buyer is invited to inquire at the competent offices to find out about any extra taxes applicable in the country of destination of the goods, specifying, as of now, that the lack of knowledge of such extra costs cannot be a cause for termination of this contract.

Shipping & Delivery

The information about availability and delivery times indicated at the time of completion of the order is merely indicative and not binding for the seller.

Shipping costs vary depending on the weight of the package and the destination. The amount is visible during the order confirmation phase following the insertion of the shipping address.

In Italy the shipping cost is €9.90 while it is free for orders over €49.

The Seller ships all over the world, using national and international couriers that may vary according to the needs and requirements of the case.

If the country of destination is not on the list of delivery countries, please contact customer service via the contact details on the website.

For shipments to Italy, delivery times vary between 10 and 15 working days.

Shipments to the rest of the world take about 7 days for the package to be prepared, the remaining delivery times will depend on the courier who will take charge of the order.

During holiday periods, as well as promotional activities, delivery times may be delayed.

The Seller undertakes to comply with the terms indicated, and, in any case, to carry out the delivery within a maximum period of 30 days from the date of conclusion of the contract.

In the event that the Purchaser is a Consumer pursuant to art. 3 paragraph 1 lett. A of the Consumer Code, the same grants the Seller an additional term for the delivery of the products if the same has not been carried out within the 30 days referred to in the previous point. In the event of non-delivery of the products within the additional period thus granted, the Consumer will be entitled to terminate the contract pursuant to art. 61 of the Consumer Code. The Consumer shall not be required to grant an additional period to the Seller if the Seller has expressly refused to deliver the products, or if compliance with the delivery deadline is to be considered essential taking into account all the circumstances surrounding the conclusion of the contract, or if the Consumer has informed the trader, before the conclusion of the contract, that delivery on or before a specified date is essential. In all these cases, it will be possible for the Consumer to terminate the contract. In the event of termination, the Seller will provide a full refund of the amount already paid by the Consumer.

The risk of loss or damage to the products, for reasons not attributable to the Seller, is transferred to the Consumer only when the latter, or a third party designated by the Consumer and other than the carrier, takes physical possession of the goods.

Any liability on the part of the Seller for unforeseeable delays or delays not attributable to the Seller is excluded.

At the time of shipment, the Seller will send an email to the Buyer indicating the delivery of the package to the carrier, the references of the same and the number to monitor the tracking and status of the shipment.

If it is necessary to reimburse the shipping costs related to a product within an order containing several products, the amount refunded will be proportional to the cost of each product.

Right of withdrawal

In the event that the Purchaser is a Consumer pursuant to art. 3 paragraph 1 lett. Pursuant to the Consumer Code, you have the right to withdraw from this contract, even without giving reasons or reasons, within 14 (fourteen) days from the delivery of the products.

In order to exercise the right of withdrawal, the Consumer will be required to send an explicit request to the Seller by sending an email to info@teamecommerce.com, or by registered mail with acknowledgement of receipt to the following address:

Teamecommerce s.r.l.
Via Fratelli Pagani n. 10
24060 Castelli Calepio (BG)

Following the communication referred to in the previous point, the Consumer will receive an email confirming the right of withdrawal with instructions on how to return the product, which must take place within 14 days of the aforementioned notice of withdrawal. The deadline is met if the Consumer sends the goods back before the expiry of the 14-day period.

The purchased product must be returned intact, free of signs of wear and tear and complete with all parts, otherwise the Seller will deduct from the refund an amount equal to the decrease in the value of the returned product. In the event that the refund has already been made by the Seller, the Seller will inform the Consumer of the amount that must be refunded to the Seller due to the decrease in the value of the product and the details for payment. The Consumer, therefore, is invited not to handle the product beyond what is strictly necessary to evaluate its characteristics, nature and functioning, proceeding to carefully cover it with protective packaging to ensure its integrity during transport in the event of return.

The shipping costs, in addition to any taxes and duties, for the return of the products will be borne exclusively by the Consumer, who may independently choose the carrier to be appointed for transport.

Withdrawal from this contract, subject to all the conditions set out in the previous points, will result in the reimbursement by the Seller of all sums paid by the Consumer, including shipping costs, through the means of payment used by the Consumer for the initial transaction, unless a different means of payment is expressly requested. Any additional costs resulting from the choice of a different means of payment will be borne by the Consumer. Moreover, no additional costs arising from the Consumer’s choice of a different type of delivery from the less expensive type of standard delivery offered will not be reimbursed.
The refund will be made after receipt of the returned products by the Seller or after proof of shipment of the products by the Consumer, and in any case within 14 days from the day on which the Consumer was informed of the Consumer’s decision to withdraw from the contract.

Legal Guarantee

In the event that the Purchaser is a Consumer pursuant to art. 3 paragraph 1 lett. Pursuant to the Consumer Code, it can benefit from the Legal Warranty for any lack of conformity of the product that occurs within two years from the date of delivery to the Consumer.

A lack of conformity exists when the product:

1. does not correspond to the contractual description, type, quantity and quality and does not have the functionality, compatibility, interoperability and other characteristics as provided for in the contract of sale;
2. it is not suitable for any particular use intended by the consumer, which has been brought to the attention of the seller by the latter at the time of conclusion of the sales contract at the latest and which the seller has accepted;
3. It is not supplied with all the accessories, instructions, including installation instructions, provided for in the sales contract.

Therefore, breakdowns, malfunctions or damage to the product, even accidental, caused by the Consumer or resulting from non-compliant use of the same or failure to comply with the washing or maintenance instructions indicated on the packaging or attached to the product are not subject to legal warranty.

The Consumer must report any defects or defects of conformity within the legal deadline of two months from the discovery, attaching the relevant photographic documentation, by email to the address info@teamecommerce.com

The Seller, having assessed the defects and non-conformity of the product sold, will authorize the return of the same by the Consumer to provide for the subsequent repair of the products under warranty or, if not possible, the replacement of the product. The specific methods of return will be indicated by the Seller in a subsequent email. The Consumer is obliged to make the product available for subsequent collection by the Seller at his own expense. The acceptance of the return of the product will not automatically imply the recognition by the Seller of the reported defects of conformity, as the same reserves the right to verify their actual existence following the return.

In the event of defects or non-conformities, the Consumer shall have the right to have the product restored at the Seller’s expense by direct repair or replacement, or, if this is not possible or economically disproportionate, to the reduction of the price of the product or the termination of the contract.
The repair or replacement shall be carried out by the Seller free of charge, within a reasonable period of time from the time it has been informed by the Consumer of the lack of conformity and without inconvenience to the Consumer, taking into account the nature of the goods and the purpose for which the Consumer wanted the goods.

The Consumer is not required to pay anything for the normal use of the replaced goods in the period prior to the replacement.
In particular, the Consumer has the right to a price reduction or termination of the contract in the event that

• The Seller has not carried out the repair or replacement;
• A lack of conformity occurs despite the Seller’s attempt to restore the conformity of the goods;
• The lack of conformity is so serious as to justify the immediate reduction of the price or the termination of the sales contract;
• The Seller declares or it is clear from the circumstances that it will not proceed to restore the conformity of the goods within a reasonable period or without significant inconvenience to the Consumer.

The price reduction will be proportional to the decrease in the value of the product compared to a compliant product.

The Consumer must exercise the right to terminate the sales contract by means of a declaration addressed to the Seller containing the expression of intent to terminate the sales contract.

If the lack of conformity concerns only some of the products delivered under the sales contract and there is a reason for termination of the sales contract, the Consumer may terminate the contract only in respect of non-conforming products and those purchased together with non-conforming products, if it is not reasonably presumed that the Consumer has an interest in keeping the products not affected by defects in his or her availability.

If the Consumer terminates the contract of sale in its entirety or, limited to some of the products delivered under the contract of sale:

1. the Consumer returns the product to the seller, at the seller’s expense, and
2. the Seller shall refund to the Consumer the price paid for the product upon receipt of the product or the evidence provided by the consumer that the product has been returned or shipped.

The Consumer does not have the right to terminate the contract if the lack of conformity is only minor. The burden of proof of the minor defect lies with the Seller.

In the event of termination of the contract, the Seller, in exchange for the return of the product or proof of shipment, will reimburse all sums paid by the Consumer, including shipping costs, through the means of payment used by the Consumer for the initial transaction, unless a different means of payment is expressly requested.

The Legal Warranty will not be valid in the event of non-substantial differences between the products received following the purchase and the photographs and descriptions on the website.
Furthermore, the legal warranty does not apply to defects deriving from the artisanal production process as better specified in the paragraph “Characteristics of Consigli 1962 products”.

In the event that the Purchaser is not considered a Consumer pursuant to the law, the discipline referred to in art. 1490 et seq. of the Italian Civil Code.

Intellectual property

All trademarks, names, graphics, designs, images, texts, patterns and worthy badges on the website remain the exclusive property of Teamecommerce s.r.l.. The design and graphic interface of the website remain the property of Teamecommerce s.r.l. The purchase of the products does not imply any transfer of ownership of the related intellectual property rights.
The contents of the site may not be reproduced or used in any way for any purpose without the prior written consent of Teamecommerce s.r.l.

Privacy Policy

The Buyer, with the conclusion of the purchase order of the products, acknowledges that his personal data are used by the Seller exclusively for the execution of the contract and related legal obligations. Any other purpose, such as marketing activities or newsletters, requires a prior optional express consent that does not prevent the conclusion of the purchase contract. All information relating to the processing of the data of users of the site, including purchasers, can be accessed from the following link: Privacy Policy – Consigli 1962

Payment data will not be managed directly by the Seller but by third-party providers, who guarantee high standards of security and the correct processing of data in accordance with the law.

Complaints and Alternative Dispute Resolution

Any complaint by the Consumer may be sent to the following address: info@teamecommerce.com or through the appropriate Whatsapp channel.

The Seller’s operators will handle complaints as soon as possible, while still guaranteeing a response within 30 days of receipt.

In the event that the Purchaser is a Consumer pursuant to art. 3 paragraph 1 lett. Pursuant to the Consumer Code, the same will still have the right to use the European ODR (Online Dispute Resolution) online platform to make an attempt at out-of-court resolution of the dispute.

This platform, managed by the European Commission pursuant to Directive 2013/11/EU and EU Regulation no. 524/2013, ensures an impartial system for the resolution of disputes relating to contractual obligations arising from contracts for online sales or services between a consumer residing in the Union and a trader established in the Union through the intervention of an authorised third-party and impartial dispute resolution (ADR) body.
For more information and to access the platform, please use this link: https://ec.europa.eu/odr

Service Suspensions

The Seller reserves the right to temporarily suspend, without prior notice, the provision of the service of buying and selling the Products for the time strictly necessary for the technical interventions necessary and/or appropriate to improve their quality (hereinafter, for the sake of brevity, “Service”).

The Seller may at any time interrupt the provision of this Service if there are justified security reasons or breaches of confidentiality, in which case it will notify the Users.

Applicable law and jurisdiction

These General Terms and Conditions and any contract entered into with the Purchaser are governed by Italian law, without prejudice to the application of EU legislation and international treaties, when applicable, as well as national consumer protection legislation.

Any dispute relating to the interpretation, execution, validity or effectiveness of these General Conditions and of any contract entered into with the Purchaser shall be subject to the jurisdiction of the Court of Bergamo, without prejudice to the provisions of the Consumer Code referred to in the following point.

In the event that the Purchaser is a Consumer pursuant to art. 3 paragraph 1 lett. Pursuant to Article A of the Consumer Code, the competent court for any dispute shall be that of the place of residence or domicile of the consumer, if located in Italy.